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The Mill Limited – Privacy Policy

Introduction

The Mill Limited (we, us, or our) is committed to protecting the privacy of members and visitors to our fitness facility at The Mill Queenstown, users of our website: www.themillqueenstown.com (Website), apps connected to the services we offer (including, but not limited to TechnoGym, MyWellness and GymMaster) (Apps), social media sites (together, the Platforms), and any other individual whose personal information we hold (collectively, you). This Privacy Policy outlines how we collect, use, disclose, store, process and protect your personal information.

This Privacy Policy does not limit or exclude any rights that you have or may have under the Privacy Act 2020 (Privacy Act).

By using the Platforms and/or the services we offer (Services), you consent to the collection, use disclosure, storage, and processing of your personal information in accordance with this Privacy Policy.

Information Collection

We may collect personal information such as:

  • Name
  • Contact information (address, phone number, email, communication preferences)
  • Date of birth
  • Sex and/or gender
  • Occupation
  • Your photo and/or image
  • Emergency contact information
  • Membership information (type, duration, billing information, including your payment details)
  • Transaction information relating to your purchases from us
  • Fitness goals and preferences
  • Health and medical information (if applicable)
  • CCTV footage
  • Information contained in any communication between you and us
  • Data about your use of our Website and/or the Services

We may collect this information through various means, including:

  • Membership registration forms
  • Online forms
  • The Apps
  • Directly from you via in-person interactions, phone, email or another form of communication
  • Fitness assessments
  • CCTV footage
  • From third parties
  • From publicly available sources
  • Automatically when you use the Platforms and/or Services, including through the use of cookies

We use cookies (being an alphanumeric identifier that we transfer to your hard drive so that we can recognise your browser) to monitor your use of the Platforms, which allows us to tailor your user experience to best suit your preferences. You may disable cookies by changing the settings on your browser, although this may mean that you cannot use all the features on the Platforms.

Information Use

We may use your personal information for the following purposes:

  • To provide (or potentially provide) you with the Services and benefits of your membership
  • To communicate with you about the Services, including your membership, promotions, events, or other relevant information
  • To process payments, collect money that you owe us and manage your account
  • To improve our Services, Platforms and facilities
  • To conduct research and analysis
  • To comply with legal and regulatory requirements
  • For any other purpose authorised by you or by the Privacy Act

Information Sharing

Unless expressly authorised to do so by you or under this Privacy Policy, we will not disclose your personal information to any third party except where disclosure relates to the purposes for which the information was collected or where we may be required by law to do so.

Without limiting the generality of the above statement, we may share your personal information with:

  • Our staff members who need to access it to perform their duties
  • Our related companies
  • Third-party service providers who assist us in operating our business (e.g., App providers, gym membership management systems, payment processors, delivery service provider, marketing agencies, contracts involved in the maintenance of the Platforms and our IT system)
  • An actual or potential buyer (and its advisors) in connection with the proposed purchase or merger of any part of our business
  • Law enforcement, government agencies, regulatory authorities, courts and other dispute resolution providers as required by law

We will not sell or rent your personal information to third parties for marketing purposes.

Third-Party Apps and Privacy

Our Services may connect or integrate with Apps that are not owned or controlled by us. The Apps may have their own privacy policies and practices regarding the collection, use, and disclosure of personal information. You acknowledge and agree that it is your responsibility to read, understand, and comply with the privacy policies of the Apps you use in connection with our Services. To the maximum extent permitted by law, we are not responsible or liable for the privacy practices, policies, terms or content of any Apps not owned or controlled by us.

Where The Mill shares personal information with third party apps or the Apps which are based outside New Zealand, you may request more information about the safeguards The Mill has put in place regarding overseas transfers of your personal information by contacting The Mill’s privacy officer.

Data Security

We implement reasonable security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no data transmission or storage system can be guaranteed to be 100% secure.

We will hold personal information collected in accordance with this Privacy Policy for as long as necessary to fulfil the purposes for which it was collected and otherwise permitted or required by law.

Your Rights

You have the right to:

  • Access your personal information
  • Request correction of your personal information
  • Object to the processing of your personal information
  • Request erasure of your personal information
  • Restrict the processing of your personal information
  • Data portability

To exercise your rights, please contact us using the contact information provided below. Please note, these rights are subject to certain grounds for refusal under the Privacy Act. We may charge a fee for providing access to your personal information. We will advise you of this fee before actioning your request.

Where personal information is collected from you and you are based in the United Kingdom (UK) or the European Union (EU), the General Data Protection Regulations (GDPR) and equivalent laws of the UK (UK GDPR) will apply. Nothing on this Privacy Policy limits or excludes any rights you may have under the GDPR and UK GDPR (where applicable). If you are based in the UK or EU, The Mill will collect and process the personal information only where it has a legal basis for doing so under the GDPR and/or UK GDPR (as applicable).

Contact Information

If you have any questions or concerns about our Privacy Policy, please contact our privacy officer at: info@themillqueenstown.com

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our Website. After we provide that notice you will be deemed to have accepted the updated Privacy Policy if you continue to use our Platforms and/or the Services.

If any provision in this Privacy Policy is found by a court to be invalid, void, or unenforceable, whether under the Privacy Act or any other applicable law, such provision will be deemed to be deleted from this Privacy Policy and the remaining provisions will continue in full force and effect.